Customer Support
Contact Us
For any inquiries, please reach out to us via:
๐ง Email: modnoirmn@gmail.com
Frequently Asked Questions (FAQs)
Orders & Payment
๐น Can I edit or cancel my order?
You can make changes or cancel your order within 48 hours of purchase. After that, modifications are no longer possible.
๐น What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and more. If your card is declined, try using PayPal.
๐น How can I track my order?
Once your order is shipped, youโll receive a tracking number via email.
Shipping & Delivery
๐น How long does shipping take?
Standard shipping takes 5-10 business days. Express options like DHL/FedEx take 3-7 business days.
๐น Do you ship internationally?
Yes! We offer worldwide shipping. Customers are responsible for any import duties and taxes.
๐น What happens if my package is returned or undelivered?
If a package is returned due to an incorrect address, the customer is responsible for reshipping fees or a 25% inventory fee deduction from refunds.
Returns & Refunds
๐น What is your return policy?
Returns must be requested within 7 days of receiving your item. Items must be unused, in original packaging, and with tags attached.
๐น Do you offer refunds?
Yes, refunds are processed once the returned item is received and inspected. Refunds take 3-5 business days to reflect in your account.
๐น Who covers the return shipping cost?
Customers are responsible for return shipping costs. We recommend using a tracked shipping method.
Need More Help?
๐ฉ Email us at modnoirmn@gmail.com