Customer Support

Contact Us

For any inquiries, please reach out to us via:
📧 Email: modnoirmn@gmail.com

Frequently Asked Questions (FAQs)

Orders & Payment

🔹 Can I edit or cancel my order?
You can make changes or cancel your order within 48 hours of purchase. After that, modifications are no longer possible.

🔹 What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and more. If your card is declined, try using PayPal.

🔹 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.

Shipping & Delivery

🔹 How long does shipping take?
Standard shipping takes 5-10 business days. Express options like DHL/FedEx take 3-7 business days.

🔹 Do you ship internationally?
Yes! We offer worldwide shipping. Customers are responsible for any import duties and taxes.

🔹 What happens if my package is returned or undelivered?
If a package is returned due to an incorrect address, the customer is responsible for reshipping fees or a 25% inventory fee deduction from refunds.

Returns & Refunds

🔹 What is your return policy?
Returns must be requested within 7 days of receiving your item. Items must be unused, in original packaging, and with tags attached.

🔹 Do you offer refunds?
Yes, refunds are processed once the returned item is received and inspected. Refunds take 3-5 business days to reflect in your account.

🔹 Who covers the return shipping cost?
Customers are responsible for return shipping costs. We recommend using a tracked shipping method.

Need More Help?

📩 Email us at modnoirmn@gmail.com